Description
Workplace Conflict Resolution Essentials for Dummies
- Offers clear instruction for addressing conflicts, resolving disputes and restoring peace and productivity to the workplace
- Helps you find a solution and explore positive means for resolving conflicts
- Illustrates how working through problems within your team makes the workplace the positive environment it should be
- Provides guidance on developing the key negotiation and mediation skills you need to create a harmonious workplace
Whether you're new to managing professionals, working your way up the corporate ladder or just want to brush up on your knowledge base, Workplace Conflict Resolution Essentials For Dummies has everything you need to ensure your workplace environment is positive and productive!
Table of Contents
Introduction 1
Chapter 1: Workplace Conflict Resolution 5
Chapter 2: Understanding What People Bring to Conflict 13
Chapter 3: Determining How Groups Contribute to Conflict 29
Chapter 4: Practising Self-Awareness: Understanding How You Foster Conflict 45
Chapter 5: Knowing When to Address Conflict 61
Chapter 6: Developing a Plan and Preparing for a Meeting 75
Chapter 7: Starting a Mediation Meeting and Creating a Working Agenda 87
Chapter 8: Negotiating Possible Solutions to a Conflict 103
Chapter 9: Offering Proposals and Crafting Agreements 123
Chapter 10: Adapting a Conflict Meeting for the Entire Team 141
Chapter 11: Determining How Your Company Can Help 159
Chapter 12: Ten Pearls of Wisdom from Professional Mediators 167
Index 171
Author Information
Vivian Scott is a Certified Mediator in private practice and volunteers at the Dispute Resolution Center of Snohomish & Island Counties. She is a member of the Washington Mediation Association.
Author: Vivian Scott
Published: 9th February, 2015
Cover: Paperback
Pages: 192
Weight: 0.3g Wt



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